Returns

 

Returns Policy

We want you to love your LOOP gear — but if something’s not right, we’re here to help.

💥 Returns & Exchanges

If you're not completely satisfied with your purchase, you can return or exchange any unused item within 30 days of delivery.

To be eligible for a return:

• Items must be unused, unwashed, and in their original packaging

• Include proof of purchase (order confirmation or receipt)

🔄 How to Return or Exchange

1. Email us at [info@loopclothes.co.uk] with your order number and reason for return/exchange.

2. We'll send you a return form and instructions on how to send your item back.

3. Once we’ve received and inspected your return, we’ll issue your refund or send out your replacement item.

Please note: We do not cover return shipping costs unless the item is faulty or there was an error on our end.

⚠️ Faulty or Incorrect Items

If you’ve received a faulty or incorrect item, we’re really sorry. Email us at [returns@loopbrand.com] within 7 days of receiving your order — we’ll make it right as quickly as possible.

🙌 Supporting Our Mission

Every purchase helps fund opportunities for neurodivergent individuals in extreme sports. We appreciate your support and understanding as we grow LOOP into a brand with purpose.